Frequently Asked Questions
Everything you need to know about shopping with Rokers
How long does shipping take and what are the costs?
We offer standard shipping which typically takes 3-5 business days. Express shipping is available for delivery within 1-2 business days. Shipping is free on all orders over $75.
What is your return policy for fashion items?
You can return any unworn, unwashed items with original tags attached within 30 days of purchase. Please use our online portal to generate a prepaid return shipping label.
How do I ensure I choose the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
What payment methods do you accept?
Rokers accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are the materials used in Rokers clothing sustainable?
We are committed to ethical fashion. Currently, 60% of our collection is made from organic cotton or recycled polyester, and we aim to reach 100% sustainability by 2026.
Can I track my order once it has been placed?
Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.